Returns & Refund Policy
Due to the perishable nature of our handmade biscuits and food items, we are unable to accept physical returns. If your order arrived damaged or incorrect, please reach out to our team within 14 days of delivery for a resolution.
Inspect Your Delivery
Examine your biscuits and pantry items immediately upon arrival to ensure everything is fresh and the packaging is intact.
Document Issues
If there is any damage or an error in your order, take clear photos of the product and the shipping label.
Contact Our Team
Email our customer support with your order number and photos to initiate a claim for a replacement or store credit.
Resolution Process
Our team will review your request within 48 hours and process any necessary refunds or ship out fresh biscuits right away.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing